Customer Support


Context Help

If you feel lost inside our Control Panel, the first step you should take is to push the Help button, which is present on each and every page. A context menu will open. It includes detailed info about all the operations that you can perform on that particular page. Each pop-up menu opens on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have a rich array of educational video clips illustrating how to use our hosting Control Panel. They're intended for those of you who want to see how things are getting done rather than only reading articles. In this way, everyone can quickly find their way around our hosting Control Panel by merely watching our step-by-step educational videos.

F.A.Q.

If you can't discover the answer you are looking for, have a glance at our comprehensive Frequently Asked Questions database, which includes questions asked by actual persons and offers real solutions. We regulary update our FAQ section with new articles so as to embrace all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't discover the solution you need in the FAQ section either, you can contact our excellent team of customer service technicians available 24/7/365 and ready to help you with any question. Each support ticket you submit will be responded to within 1 hour (the average trouble ticket response time is about 20 minutes), so you won't have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 275714

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com


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